REFUND AND RETURNS POLICY

Thank you for shopping at SokoZetu! We want you to be happy with your purchase, but if for any reason you’re not completely satisfied, we offer a straightforward return and refund policy to make the process easy and transparent.

1. Return Eligibility

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and unwashed.
  • All original tags and packaging must still be attached.
  • You must provide your proof of purchase (order confirmation or receipt).
  • Items should meet hygiene standards and be free of stains, dirt, or damage.

Products that are not in their original condition, have been used, or do not meet the above criteria may not be accepted for return.

2. Items Not Eligible for Return

Certain items cannot be returned due to hygiene and safety reasons. These typically include, but are not limited to:

  • Underwear and intimate items
  • Skincare, make-up, and fragrances
  • Swimwear after use

If you are unsure about a product’s eligibility, please contact our customer support before initiating a return.

3. How to Initiate a Return

To begin the return process:

  1. Contact our Customer Support Team within the 7-day return window to request a return authorization.
  2. Pack the item securely in its original packaging with all tags and your proof of purchase.
  3. Ship the item back or drop it off at an agreed location as instructed by our support team.

Please do not send items back without contacting us first, as returns without prior authorization may not be accepted.

4. Refunds and Exchanges

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed within a few business days.
  • Refunds will be issued via your original method of payment or, where applicable, as store credit.
  • If you prefer an exchange for a different size or style (subject to availability), let us know when you initiate the return.

Please note:

  • Sale or discounted items may be eligible only for exchange or store credit, not cash refunds.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

5. Contact Us

If you have any questions about our return policy or need help with a return, please contact our customer support team through the contact details on our website.